One program for all incoming messages, which can also be used for telephony? It can be done with Trengo! In addition to the fact that the dashboard can be used to answer all kinds of customer questions, Trengo can also be used for telephony. Super convenient 💪, but how can can that be arranged?
Requesting and setting up telephony
Before you can make a call via Trengo, first and foremost you will have to arrange some things. For example, a channel must be created; then a phone number can be chosen. The following series of articles shows you how telephony within Trengo is arranged, step by step.
- Creating a Voice Channel
- Setting up the Voice Channel
- Recording conversations
- Setting up a queue
- How to port an existing phone number
Note: At this moment it is not possible to port numbers from every country. Interested in porting a phone number, contact us at email@example.com.
- Selecting an outbound phone number
- Creating the organisation's IVR
- Call overflows
- Enabling Voicemail and logging missed calls
New: Link the organisation's Twilio account with Trengo
Already have a Twilio account and want to use its number for answering calls? Link the Twilio account with Trengo!
Good to know:
Telephony in Trengo is making phone calls via the internet, simply from the browser via PC. It's advisable to use telephony within Trengo using wired (USB-connection) headsets with a microphone. In addition, we also recommend to use a WLAN Internet connection to ensure that the quality of the connection remains as good as possible. The suitability of the network connection can be tested here. If there are problems with Trengo telephony at some point, perform this test again. This way, you've already been able to exclude certain things or discover some things yourself. Moreover, we can answer questions more effectively on the basis of the information generated by the Twilio Network Test.
To ensure that the quality of a phone call is as high as possible, we recommend using Trengo in Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11.