(BETA) Connecting a personal Outlook account - New Email Integration

Due to Microsoft’s restriction on access of third-party applications to Outlook accounts, personal or basic Outlook accounts might not work with a simple login in Trengo.

In order to solve this, this article will instruct you how to enable Two-Step verification (2FA) for your Outlook account and generate an app password that you will use to connect and create your channel.


Turning on the two-step verification

1. Go to the Advanced security options of your Microsoft account.

2. On the top of the page, under Two-step verification click on “Manage”

3. Click 'Next' when you see this screen

4. After activating the two-step verification, it’s important to save the code provided by Microsoft somewhere safe and easy to access in case you lose access to the devices related to this verification. If you lose this code, you might not be able to recover your account in the future.



Generating an app password

Now that you have enabled 2FA, you need to generate the app password that you will use to connect and create your channel in Trengo instead of your regular Outlook email password.

1. Go back to the Advanced security options of your Microsoft account.

2. Scroll down the page and click on “Create a new app password”

3. Advance through the steps on the Microsoft flow. Make sure to read some of the possible implications of generating an app password such as disconnection from older devices or third-party apps. 

4. Confirm your password if prompted by Microsoft

5. Save the app password generated by Microsoft somewhere safe and accessible.

6. Click on “Done”.

That’s it! Now you can create a new channel using your personal Outlook account by using your personal email address and your generated app password following this guide.