Adding channels to the widget

The widget has been created! But without channels being set up, you can actually do very little with it. Time to change that!

If the widget is edited, the channels that can be added to it will appear. It contains all the channels that can be added to the widget. You can choose showing a particular channel (or not) in the widget settings. Note that this only applies to the channels that were actually created in Trengo itself.

If one of the channels is opened, choose enabling by means of "Yes" or "No". Simple: if a channel belongs in the Widget, Enabled must be set to yes. Next, the intention is to add the actual channel to the widget. Do not forget to save the widget. It's that simple!

The customer chooses him/herself

By linking the different channels to the Widget, a customer can choose how he/she contacts the organization. For example, the Facebook button automatically refers them to the Facebook page and they can start a conversation there.


Website chat and email

For example, Twitter and Telegram can easily be set up in the same manner as explained above. But when it comes to Website chat and email, we'll have to go just a step further. Why it's that way and how you can set up that, you can read here (for Website chat) and here (for email).