Use Templates for WhatsApp Business via our Business Partner

Show the initiative yourself and approach the customer via WhatsApp (and after 24-hours)? This can be done using approved templates. With a Business account via our Business Partner this can be arranged with the following steps:

  1. In Trengo, navigate to Settings -> WhatsApp Business to edit the channel.
  2. Within the WhatsApp Business section, click on "Manage templates" underneath "Namespace".
  3. Enter the following requested information:
    Title
    A title which helps employees to easily recognize the template.
    Identifier
    The title with which is used for the request of the template at WhatsApp. Make sure to look at the conditions that Whatsapp sets for the templates.
    Category
    Select to which category the template belongs (for example: Transportation Update).
    Language
    In which language is the template written?
    Channel
    Multiple WhatsApp Business channels? Select here the channel to which the template belongs.
    Message
    The message that is going to be sent to the customer. Be precise in this and use variables for customer-specific data. It is not possible to adjust the template message within the conversation.
  4. Everything entered correctly? Click on "Save changes" to submit the template. We will forward the request to our Business Partner to submit it to WhatsApp for approval.
  5. As soon as the template has been approved, we will reach out to you with a Namespace. Paste this Namespace in the settings of the WhatsApp Business channel in the appropriate field.
  6. Click Save changes to save the changes.

After saving, template is immediately activated and can be used by employees to approach the customer.

Tip: for actively approaching people via WhatsApp, permission is always required. This can be arranged with a so-called opt-in.

Costs per submitted template

The first 10 submitted templates are free! Each additional submitted template cost €45,- per template.

Costs per template message

WhatsApp uses different rates per template message per country. We will bill the template messages automaticly from your balance.

Argentina€0.0436
Brazil€0.0497
Chile€0.0615
Colombia€0.0105
Egypt€0.0721
France€0.0806
Germany€0.0901
India€0.0044
Indonesia€0.0252
Isreal€0.0244
Italy€0.0441
Malaysia€0.0427
Mexico€0.0279
Netherlands€0.0840
Nigeria€0.0335
Pakistan€0.0266
Peru€0.0466
Russia€0.0501
Saudi Arabia€0.0273
South Africa€0.0210
Spain€0.0399
Turkey€0.0105
United Arab Emirates€0.0247
United Kingdom€0.0418
North America€0.0089
Rest of Africa€0.0605
Rest of Asia Pacific€0.0530
Rest of Central & Eastern Europe€0.0650
Rest of Latin America€0.0541
Rest of Middle East€0.0540
Rest of Western Europe€0.0788
Other€0.0399