Imagine a customer places an order and one of your colleagues communicates about this with the supplier. It would be nice if these two conversations can be linked to each other, so that the correct information can be retrieved quickly. This is easily achieved by linking the conversations together.
How can conversations be linked?
Before the conversations can be linked, it is useful to look for a term on which a conversation can be found easily. Think about an order number, the name of a customer or the exact conversion number.
The tickets can be linked to each other in the following way:
By linking conversations information from different channels and / or contacts, in relation to a certain conversatin can be found quickly.