Link Instagram to Trengo

Reply to Instagram posts as easily as to emails or chat messages, by bundling everything in the Trengo inbox!

Important: to connect the Instagram account to Trengo it is important that the organization has a Business Instagram Account that is linked to a Facebook page. Instagram describes here how a business account can be created and here how it can be linked to Facebook.

Link Instagram

The linking of Instagram can be done with the following steps:

  1. Navigate to Settings -> Instagram and add a new channel by clicking on the green +.
  2. This will lead you to Facebook and asks you to log in with the personal details.
  3. Give Trengo al the requested access. 
  4. After this is done, you will be redirected to Trengo.
  5. Give the channel a recognizable name (for example Instagram "Company Name").
  6. Specify which teams can see the Instagram posts.
  7. Choose a notification sound for the channel.
  8. Add relevant Business hours and indicate whether or not notification e-mails can be sent with new messages.
  9. Select which Instagram page can be linked to Trengo in the bottom field.
  10. Save the channel by clicking on "Create Channel".

You can choose "Comments" and "Mentions" to be received in Trengo by switching the sliders on or off.