What are the costs of using WhatsApp in Trengo?

Now that WhatsApp entered the business market, it is interesting for them so see whether they can earn with their application. Therefore, all of the partner organizations have their own prices for offering WhatsApp. We believe it is important our customers find a model that matches their organization as well as possible. That is why we have currently integrated WhatsApp with three partner organizations: Messagebird, CM and Twilio. Each of these parties has its own pricing system. 

Costs of WhatsApp in Trengo via our Business Partner

At this moment a connection with WhatsApp Business via our Business Partner will have a €350,- start-up fee (once per number), and a add-on fee of €30,- monthly added tot the organization's subscription. 

This solution will be available for organizations using our Scale plan, but in contradiction to the other solutions there will be no need for a minimum of 4 users. 

Outside the 24-hour period an SMS or in the future a template will be sent. The costs for SMS messages are the same as our current SMS rates

Costs of WhatsApp in Trengo via Twilio

Twilio's pricing concerning WhatsApp can be found here

Outside the 24-hour period an SMS or in the future a template will be sent. The costs for SMS messages are the same as our current SMS rates . A template will cost around € 0.09.

Cost of WhatsApp in Trengo via Messagebird

** Messagebird recently announced that they will ask 1000 euro for each new onboarding from now on. If the original pricing (below) will be canceled is unknown. **

Messagebird's pricing concerning WhatsApp can be found here

Outside the 24-hour period an SMS or in the future a template will be sent. The rates for this are the same as our SMS rates.

Costs of Trengo when chosing Twilio, CM or Messagebird

In Trengo no additional costs are charged for WhatsApp. There is, however, a package minimum in which it is possible to activate WhatsApp. This is a minimum of 4 users in the Scale package. More information about the packages can be found on the Trengo website .