New🌟: WhatsApp via Trengo

It is now also possible to receive WhatsApp messages in Trengo! By connecting WhatsApp Business to Trengo, the organization can provide customers with answers using their favorite messaging channel!

WhatsApp Business with one of our partners

Trengo currently has three (SMS / Messaging) partners who offer a connection for WhatsApp Business. This makes it possible to easily link your number, which needs to be verified through the partner, to Trengo to answer all WhatsApp messages from the powerful team inbox.

Each of these organizations has its own onboarding procedure, which we have clearly explained in our Help Center:

  1. Onboarding via Messagebird
  2. Onboarding via CM (coming soon)
  3. Onboarding via Twilio (coming soon)

Important to know: to be able to use WhatsApp Business, it is important that the organization has a "clean" number. This is a number that is not yet registered on the WhatsApp network at the time of the application.

How does it work?

WhatsApp is currently an excellent communication channel for customer service, because for the time being it is a channel that can mainly be used to answer messages. The customer has to take the initiative. As soon as they ask the organization a question via WhatsApp, they can be assigned in Trengo within 24 hours and answered as a normal WhatsApp message. Through a smart solution, a customer can also get a response from the company outside the 24-hour period.

In the future, it will be possible to actively approach the customer through a template: a standard message that has been approved by WhatsApp.

Moreover, WhatsApp is now being used more and more commercially. This means that costs will be incurred to make use of the platform as an organization. 

These articles explain more about the deployment and costs of WhatsApp Business:

  1. How do I arrange a "clean" number for WhatsApp?
  2. Respond to a WhatsApp message after 24 hours.
  3. Link WhatsApp to the widget.
  4. Tips and Tricks for using WhatsApp via Trengo.