Connect Trengo with Magento 1

With the Magento 1 integration in Trengo it is possible to view the order history of a customer in Trengo. By means of an e-mail address or telephone number, Trengo "searches" within Magento whether a contact already exists and what his order status is.


Hoe is deze koppeling te realiseren? 

Het verbinden van Magento 1 met Trengo gebeurd door de volgende stappen te volgen in Magento: 

  1. Log into the Admin Panel of your Magento installation.
  2. Navigate into system to "SOAP Roles" and create a SOAP Role by selecting "Add New Role" in the top right corner.
  3. Enter a Role Name with your admin password and click ‘Save Role’.
  4. Make sure you’ve selected at least these permissions in the ‘Role Resources’ tab, which can be found on the left side of the screen:
  5. Now add a SOAP User via System --> SOAP User.

  6. After you've chosen "Add new User", fill in the form, the ‘User Name’ and the ‘API Key’ will be required in Trengo.
  7. In the ‘User Role’ tab, choose the Role which you’ve just created and click ‘Save User’.
  8. Copy the Username and API key which are just created within User info.  

Next, follow these steps within Trengo to establish a connection: 

  1. Navigate to settings within the Trengo account and choose "Apps & Integrations".
  2. Select the "Apps" function.
  3. Add a new App with the green +-button.
  4. Give the integration a name (for example "Magento [name webshop]").
  5. Select "Shopify" as an App-type.
  6. Fill-out the webshop URL and Admin URL. 
  7. Past the information just copies from the SOAP User within Magento 1. 
  8. Save changes.

After following all these steps, Trengo and Magento 1 are successfully connected. All the employees can now see customer information form Magento 1 in Trengo. 

Tips for enhancing the connection between Trengo and Magento 

These steps will significantly improve your API’s speed. 

  1. Go into System > Configuration
  2. Scroll down to Services > Magento Core API
  3. And at ‘Enable WSDL Cache’ choose ‘Yes’ and click ‘Save Config’.