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Automation
Increase efficiency and save time by automating repetitive workflows.
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Automation
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Views
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Greetings
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Custom fields
Flowbot
(6)
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The anatomy of a flowbot
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Adding a flowbot to Trengo
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Configure your flowbot
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Test your flowbot before publishing
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Publish your flowbot
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Auto-replies
(3)
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How to set up auto replies.
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How to set up auto-replies for email.
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How to archive an auto reply.
Business hours
(1)
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Business hours
Quick-replies
(3)
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Adding quick replies to your Trengo inbox.
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Different types of quick replies.
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Adding attachments to Quick Replies
Rules
(5)
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The basic configuration of rules
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How to clone a rule
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How to delete a rule
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How to disable a rule
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Round-robin rule
Ticket results
(1)
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Ticket results
Labels
(4)
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How to create labels
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How to edit labels
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How to assign labels
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How to archive labels
Chatbot
(6)
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How to set up a chatbot
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Configure your chatbot settings
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Add content to your chatbot
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Test your chatbot
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Publishing your chatbot
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Popular articles
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The anatomy of a flowbot
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Views
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Custom fields
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The basic configuration of rules
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How to delete a rule
More subjects
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Initial set-up guide
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Getting started
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